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Shopify POS: Point of Sale and Connecting Your Shop with Your Online Store

2. 10. 2026
Tablet s pokladní aplikací a platební čtečka na dřevěném pultu v prodejně oblečení

A customer browses products in your online store in the morning and comes into your shop in the afternoon. The sales assistant needs to find the right variant, take the payment and deduct the item from the right location. Shopify POS connects in-person sales with your Shopify store, so the shop doesn't operate as a second, separate world.

For a Czech store, though, it's not enough to download the app and buy any terminal. You need to choose supported hardware and set up payments, locations and how staff work. In this guide, we go through what Shopify's point of sale system can do, when POS Pro makes sense and what to verify before opening the shop.

Key takeaways

  • Shopify POS shares products, orders and inventory with your online store based on the locations you set up.
  • Basic in-person selling features are included in paid Shopify plans. POS Pro adds features for more demanding retail operations.
  • The Czech Republic is listed among the supported countries for WisePad 3 and POS Terminal with Shopify Payments.
  • The payment terminal and the POS app are two different parts of the solution. A standalone external terminal doesn't automatically link payments to orders.
  • Before launch, verify sales, in-store pickup, returns and the transfer of data to accounting.

Table of contents

How Shopify POS works and who it's for

POS stands for point of sale. Shopify POS is a point of sale app for a supported iOS or Android phone or tablet. Staff search for or scan a product, build a cart, take payment and issue a receipt. The sale is then reflected in the shared store management.

It makes sense especially where a business already runs an online store on Shopify and is adding a brick-and-mortar shop, a showroom or a pop-up stand. It doesn't have to maintain two independent catalogs and manually retype every variant sold. The benefit depends on correct data, though: a blue T-shirt in size M must be the same variant in both channels.

If you have a large warehouse, complex picking or special inventory tracking requirements, start by designing the whole flow. The point of sale alone won't solve these processes. How the tasks are split is described in our article What Is a WMS and How to Connect It to an Online Store.

Shopify POS Lite and POS Pro: specific tasks decide

Basic POS for everyday in-person selling

The basic features, often referred to as POS Lite, are included in paid Shopify plans. They include working with products, customer profiles and orders, regular sales, manual discounts and refunds. For a smaller operation, this scope may be enough if staff don't need advanced retail workflows.

POS Pro for running a shop

POS Pro is an add-on assigned to individual locations. It adds, for example, more detailed staff roles, exchanges, saved carts and advanced reports. It's also required for fulfilling online orders for in-store pickup directly in the POS app. You don't automatically have to choose the same option for all your shops.

When choosing, write down a typical working day. Does the sales assistant need to exchange a size in one operation? May a temporary worker give a discount? Will staff prepare online orders? Such a list helps more than a general comparison of feature counts. Compare the availability of each required task with the current plan.

The budget consists of the Shopify subscription, POS Pro for selected locations if needed, devices, payment fees and any connections to other systems. You'll find an overview of the basic plans in our article Shopify Plans and Pricing; verify the specific offer before ordering.

Shopify POS in the Czech Republic: payments, card reader and POS devices

The official list of supported card readers includes both WisePad 3 and POS Terminal with Shopify Payments as the provider for the Czech Republic. That doesn't mean you can connect any similar-looking device or automatically use the terminal from your current bank. Check the exact model, the country of use and the integration method.

Device Role in the shop
WisePad 3 A compact card reader with PIN entry. Used with a supported phone or tablet and the POS app.
POS Terminal A countertop payment device with a customer-facing display. It pairs with the device running the POS app; on its own, it doesn't replace the whole POS tablet.

Integrated card acceptance requires active Shopify Payments and test mode turned off. The store's country must match the physical shop, and the currency must meet the requirements for that location. Before buying, also verify support for the specific phone or tablet, the OS version and, if applicable, the printer, scanner or cash drawer.

For normal operation, POS Terminal needs a connection to the POS device on the same local network. So when designing your counter, plan for connectivity, power and network range. Don't buy used hardware from another market without verifying its compatibility for the Czech Republic.

Integrated payment vs an external terminal

An integrated solution links the payment step to the cart. With an independent terminal, staff may have to enter the amount separately and record the payment in POS manually. Such a process needs clear rules for checking amounts, voids and reconciliation. Marking an order as paid doesn't by itself confirm that the external provider received the money.

An online payment gateway and card acceptance at the counter have their own conditions. The context of online payments is described in our overview of payment gateways on Shopify. Don't infer the automatic compatibility of a physical terminal from its availability.

Locations and inventory: so the last item doesn't disappear twice

First, determine where goods actually are. The central warehouse and the shop can be two different locations, even though they belong to the same company. For each variant, you then track the corresponding quantity at each location and decide where online orders may be fulfilled from.

A model example: the warehouse has eight mugs and the shop has two. Selling one item at the counter should reduce the shop's stock. Transferring another three items from the warehouse must reflect the actual shipment and receipt. If instead the total is manually overwritten at both locations, you can create a discrepancy even with a properly working POS.

  • Assign a clear SKU and the correct barcode to every variant you sell.
  • Decide which location serves the online store and which serves in-person sales.
  • Before launch, do a physical stock count and reconcile the starting quantities.
  • If inventory is managed by an ERP or WMS, define a single owner of quantities and the transfer rules.

Shared records don't guarantee zero overselling in every situation. It also depends on connectivity, the speed of downstream integrations and how reservations work. Separately test a product with its last item and simultaneous interest in the online store and the shop.

In-store pickup of online orders

Offering in-store pickup to customers in the online store and handling it in the POS app are not the same feature. Shopify lists managing pickup orders in POS for locations with POS Pro. Simply offering pickup requires the right settings in the admin and product availability.

Split the workflow into receiving the order, preparing it, notifying the customer and the actual handover. A "ready" status must not just mean that someone opened the order. The goods must be traceable and set aside so that another shift doesn't sell them in the meantime.

Also define how the order is verified at pickup and what to do if a different person comes, an item is missing or the customer wants a different variant. Test the entire journey, including the customer notification. Don't just check whether the order appears on the POS screen.

Returns, exchanges and the connection to accounting

Refunding money, physically taking back a product and restocking it are three different steps. In POS, you can make full or partial refunds depending on the order's conditions and decide whether to return items to inventory. The result also depends on staff permissions and the original payment method.

For an online purchase being returned in the shop, first look up the original order. Check the payment, any return already in progress and where the goods are physically returned to. Don't put a damaged item back into available stock just because the customer got their money back. Some orders from other channels may have to be refunded in the admin.

An exchange is a different requirement from a simple refund. The integrated exchange workflow is a POS Pro feature. If you want to swap sizes, collect price differences or combine several payments, verify your exact scenario and don't rely on a general "returns" item in the feature list.

With your accountant and integration vendor, go through the document for a sale, a refund, cash and an external card payment. The goal is to be able to trace a single business event from the order to the accounting entry. Automation must not create a second sale just because the data came from a different sales channel.

How to roll out Shopify POS: the process and pre-launch checks

  1. Write down your operating scenarios. The number of shops and staff, payment methods, pickups and returns.
  2. Choose features for each location. Decide between basic POS and POS Pro based on actual tasks.
  3. Prepare your data. Check variants, prices, codes, locations and starting inventory.
  4. Verify devices and payments. Check exact models, Czech support, connectivity and the provider's terms.
  5. Set up how people work. Access, discounts, refunds, end-of-day cash reconciliation and cover when there's a problem.
  6. Go through the entire flow. From the purchase through the document to inventory and the accounting system.

The following scenarios are a recommended acceptance checklist, not the result of our own test of a specific device. Run each one in your prepared setup and record both the expected and the actual result.

Scenario 1: a regular counter sale

Scan a specific variant, check the price, complete the payment and verify the receipt. Then look up the order and the stock reduction at the right location. For the payment, don't rely only on the POS screen; check the actual transaction status too.

Scenario 2: an online order for pickup

Go through ordering, preparation, notification and handover. Verify that the customer gets the right information and that the next shift can tell whether the order has already been handed over. Also check the item's availability for further sales.

Scenario 3: a partial return

Return one item from a multi-item order. Check the amount, the refund method, where the returned item goes and the transfer of the corrective record. This verifies more than canceling a whole fresh order.

Connection outages and day-to-day operation

Normal operation requires a connection for syncing and online payment processing. Shopify offers offline options, but they're not an automatic promise of trouble-free payments. Accepting cards offline is a separately enabled feature with requirements for devices, permissions and limits. A payment can be declined once the connection is restored.

Decide what staff should do during an outage, who decides on an alternative payment method and how orders are reconciled once you're back online. When a transaction's outcome is unclear, check its status first. Retrying immediately can charge the customer twice or create a duplicate record.

After launch, monitor cash discrepancies, incorrect inventory, unclosed pickups and failed transfers. For every exception, it must be clear who handles it. One shared platform makes data easier to trace, but it doesn't replace responsibility for day-to-day operations.

Planning to connect your Shopify online store with a physical shop? As part of our Shopify online store development, we can go through the processes you need and the related integrations with you. Start with a list of staff tasks and the systems data should flow between.

Frequently asked questions about Shopify POS

Does Shopify POS work in the Czech Republic?

Yes, Shopify's documentation lists the Czech Republic for the supported WisePad 3 and POS Terminal card readers with Shopify Payments. Before buying, verify the specific setup, payment terms and devices for the app.

Do I need POS Pro for every shop?

Not automatically. The choice depends on the features each location needs. Exchanges, staff management or handling in-store pickups in POS may be decisive.

Can I use my existing payment terminal?

First check whether it has a supported integration. Otherwise, it may work separately with manual payment recording, which requires its own checks and reconciliation.

Will Shopify POS replace a warehouse system?

It provides inventory tracking for in-person sales and a connection to your store. Assess the need for a separate WMS based on your warehouse processes, the scale of your operation and your picking requirements.

Sources

Conditions and availability were verified on 23 October 2026 in the official Shopify documentation. Check their current wording before purchasing and rolling out.